Thank you for contacting us! Let’s get you a refund! 

If your subscription was done through the App Store, follow this steps:

  1. Go to Apple's problem reports page: http://reportaproblem.apple.com/
  2. Log in with your Apple ID username (typically your email address) and password.
  3. Select the appropriate tab; in this case, apps.
  4. Locate the purchase you wish to have refunded.
  5. Select Report a Problem (right-hand side of purchase).
  6. Click "Report", select a reason for the refund, and fill in the description.
  7. Submit.

Your refund will take between 1 to 2 days to be processed.

You can also reach Apple by calling 1-800-275-2273. Their customer support team is awesome too and should be able to help you in a minimum amount of time. 

If your subscription was done through the Play Store, follow this steps:

  1. Open a web browser.

  2. Copy https://play.google.com/store/account/orderhistory and paste it into the address bar of the web browser. (Make sure this is in a web browser.)

  3. Scroll down to "Order History" and find the order you want to return.

  4. If you don't see the order listed, you may have bought it on a different Google Account. Find out how to switch accounts. 

  5. On the right side of the order, select "More". If you don't see it right away, swipe to the right to find "More".

  6. Select "Request a refund" or "Report a problem" and choose the option that describes your situation.

  7. Complete the form and note that you would like a refund.

  8. You will see a message saying "Thank you for sharing your concerns". You'll then get an email with your refund decision. Usually, you will get this within 15 minutes, but it can take up to two business days.


And if your subscription was done through our website, or if you have any other questions, please reach out to us again regarding this email so we can assist you personally.


Can you let me know the main reason behind your subscription cancellation?


       A. The product was missing features I thought it had.

       B. Technical issues impacted my experience.

       C. I had difficulties navigating the app or finding what I needed.

       D. Price was not worth it.

       E. It is too expensive for me at this time. 

       F. Recommendations were not appropriate for my baby and me.

       G. Other (please explain).